Terms and Conditions

1. Scope

These terms apply to individually agreed coaching, workshop and yoga services between Florian Ripp and his clients. The information in the respective individual agreement also applies. These terms become part of the contract only if they were validly incorporated before or when the contract was concluded.

2. Services and boundaries

Coaching is a development-oriented service and is not medical, psychotherapeutic or curative treatment. No diagnoses are made and no results are guaranteed.

3. Conclusion of contract and scope of services

A paid contract is concluded only through a clear individual agreement covering the service, appointment, scope and price. A no-obligation inquiry or introductory conversation alone does not create any obligation to pay.

4. Prices and payment

The total price communicated in text form before the contract is concluded applies. The method of payment, due date and any differing terms are stated in the individual agreement or invoice. Pursuant to section 19 UStG (German Value Added Tax Act), no value-added tax is currently charged or shown separately.

5. Appointments and cancellations

Agreed appointments should be canceled or rescheduled as early as possible. Any cancellation or no-show terms apply only if they were expressly agreed before booking.

6. Participation and personal responsibility

Coaching requires voluntary participation and personal responsibility. Decisions and their implementation remain the responsibility of the client.

7. Confidentiality and data protection

The content of the guidance provided is treated confidentially unless there is a statutory obligation to disclose it. The website’s Privacy Policy also applies.

8. Right of withdrawal for consumers

In the case of distance contracts and contracts concluded away from business premises, consumers generally have a statutory right of withdrawal. Details are set out in the Right of Withdrawal Information.

For a distance contract, I provide confirmation of the contract on a durable medium within a reasonable period after the contract is concluded and no later than before performance of the service begins—usually by email or PDF. It contains the required consumer information unless this information was already provided on a durable medium before the contract was concluded. Section 312f(2) BGB (German Civil Code) applies.

9. Consumer dispute resolution

I am neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.